Betway Customer service and support

CompanyBetway Ltd
Email[email protected]
Phone0808 238 9841
Live ChatYes

Website & Betting Features

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Betway launched as an online sportsbook back in 2006 and didn’t get off to a good start. They received a number of complaints from customers for various reasons and their days in the betting industry seemed numbered. However, following these negative reviews, Betway upped their game and somehow managed to turn things around by replacing their management team (twice) and their customer support team. They have since grown to become a trusted brand that is used by millions of punters on a daily basis.

New Customer Offer

The Betway offer for new customers is a generous yet simple one. New customers who register and place their first bet can receive up to £30 in free bets which is above the industry standard for sign up offers.

The minimum deposit to claim the free bets is £10 and the maximum free bets you can receive is £30. For example, if you deposit & bet £10, you will receive a £10 free bet. If you deposit & bet £30, you will receive a £30 free bet. Simple!

Your qualifying bet can be placed on any sports market providing the odds are about 1.75. If your initial bet has odds of lower than this, you will not qualify to receive the free bet. 

Only deposits made via credit card, debit card or PayPal will qualify.

We recommend depositing & betting the full £30 to take advantage of the generous offer but the choice is yours.


Betway offers customers the chance to watch a range of sporting events via their live streaming service. When events are taking place, streaming is available for football, tennis, horse racing, ice hockey, basketball, snooker, eSports, handball and more.

Live streaming is available to registered customers of Betway and you must be logged in to view a stream. For streams other than horse racing, you must have a funded account to be able to watch. If you wish to stream a particular horse race, you must have placed a single bet of £2 or more or an each-way bet of £1 or more on that race. For multiple bet types, the equivalent stake of £2 must be spent. Ante-post and special bets do not apply.

In-Play Betting

Betway offers live in-play betting across a large number of sports and markets. For football fans, you can bet in-play on markets such as total goals, half time score, next team to score or the total number of goals, for tennis matches markets include next set winner, next game-winner and total number of sets, for cricket, markets include 1st man to be bowled out, the top batsman or the method of dismissal and the list goes on.

Although Betway doesn’t top the charts for the highest odds on in-play betting, their odds are far from bad and the majority of users will find them acceptable.

All in-play events can be found via the ‘In-Play’ tab where you can filter the results by sport, competition and also betting market.


Cash out is a real-time bet settlement feature which allows you to be more in control of your bets by having the option to end them early.

When cash out is available, you can opt to cashin your bet to secure a profit or minimise your losses before the bet is due to settle.

The cash out feature is available on selected sports and markets for single, multiple and system bets and both pre-match and in-play bets. Unfortunately, cash out is not available for any bets which include each-way selections.

To view your bets which are available to be cashed out, head to the ‘My Bets’ section and the current cash out amount will be displayed alongside each bet. This amount will change frequently, especially if the bet is in-play as the cash out amount is based on the current odds for your bet.

Betway also offer a partial cash out feature which allows you to cash out a selected portion of your bet and leave the remainder to run. This may be useful should you bet be winning and you may opt to cash out to the amount of original stake thus making your bet risk-free with the chance of making a profit should it win.


The Betway website is available in multiple languages including English, Swedish, German, Norwegian, Finnish, French, Danish, Spanish, Italian, Portuguese and Russian.

The language of the site can be changed simply by clicking on the drop-down list in the header and selecting the language of your choice.

Site Speed

The Betway website is extremely fast and returned some of the highest scores based on Google’s speed test for both their mobile and desktop sites.

Pages load very quickly, as do the games in their casino section such as live dealer games and online slots and when we tested their live streaming service, we experienced no lag or jumping.

Sports Betting Odds & Markets

The number of sports available to bet on at Betway is satisfactory. They may not list as many sports as some other websites but they will cater for 99% of users as all of the major sports are covered as well as many more. 

Some sports which are offered are football, tennis, rugby, baseball, basketball, boxing, ice hockey, American football, darts, greyhounds, netball, snooker, UFC, Formula 1 and many more. They also offer a wide range of eSports betting and run a number of regular promotions specifically aimed at eSports to encourage people to consider betting on the market.

Betways odds are acceptable and reasonably competitive with other top bookmakers. They hold up well for horse racing bets based on the markets we checked when testing and their odds on football were also good.

Available Markets

  • Football
  • Tennis
  • Golf
  • Basketball
  • Cricket
  • Baseball
  • Esports
  • Hockey
  • Greyhounds
  • Motor Racing
  • Rugby
  • Politics
  • American Football
  • Aussie Rules
  • Badminton
  • Beach Volleyball
  • Cycling
  • Darts
  • GAA Football
  • GAA Hurling
  • Handball
  • Ice Hockey
  • Motorbikes
  • Snooker
  • UFC
  • Virtual Sports
  • Volleyball
  • Horse Racing
  • Table Tennis
  • Pesapallo

Additional Information

Available Odds FormatsFractional / Decimal / American
Available Languages11
Best Odds GuaranteedYes


As expected, Betway is accessible via all devices including mobile, tablet and desktop. The site works seamlessly whichever device you are using and their mobile site is very nice to use and extremely user-friendly.

Download The App

You can download the Betway app for both Android and iOS devices for free from the app stores which is a good idea to keep up to date with the latest news and betting offers which are available.

Available On


Deposit Methods

Withdrawal Methods

You Lead You Win (NFL)

Back either team to win in an NFL match and if they go 14 points ahead, your bet wins!

Claim Offer
There’s nothing worse than your bet coming in only for the other team to come back leaving you with no returns. Well, the Betway You Lead You Win offer helps ... Read Review »

18+, min bet £5, max bet £20, team must go 14 points ahead, single money line bets only, first bet only qualifies, further T&C's apply,

You Lead You Win (NBA)

If your team goes 12 points ahead, your bet wins

Claim Offer
The Betway ‘You Lead You Win’ offer is available on all NBA matches and is a popular offer with matched bettors and those who enjoy a bet on the NBA. ... Read Review »

18+, team must go 12 points ahead, max qualifying stake £20, pre-match singles on win/draw/win & money line markets only, first bet on selected events only, winnings credited within 24 hours, further T&C's apply,

You Lead You Win (Darts)

If your player goes 2-0 in sets, your bet wins

Claim Offer
Betway run a number of ‘You Lead You Win’ offers across a variety of sports. One of the sports the offer is available on is Darts and it allows matched ... Read Review »

18+, max qualifying stake £20, player must go 2-0 up, pre-match single bets only, first bet only qualifies, innings paid as cash, further T&C's apply.

First Goal Wins

If your team scores first, your bet wins

Claim Offer
The Betway First Goal Wins offer is one of Betways most popular betting offers for matched bettors as it returns a good profit for minimal risk. It works in a ... Read Review »

18+, min bet £5, max qualifying stake £20, selected events only, pre-match bets on win/draw/win market only, one payout per customer, first bet qualifies, further T&C's apply,

4 To Win

Correctly predict the winner in 4 horse races to win up to £10,000

Claim Offer
Betway offer a number of free-to-play prediction games where customers can enter to be in with the chance of winning real cash prizes. The prizes are usually substantial amounts as ... Read Review »

18+, free to play, £1,000 prize pot per round, £10,000+ prize for for ITV meetings, further T&C's apply,

4 To Score

Free Prediction Game

Claim Offer
Free prediction games are fun to play and give you a chance of winning large sums of money completely risk-free. One free prediction game which is available from Betway is ... Read Review »

18+, free to play, prize pot per round £25,000, max prize per round £250,000, further T&C's apply,


Build Your Own Bets

Claim Offer
With Betway BetYourWay bets, you’re able to build your own bets from a number of markets which you wouldn’t usually be able to combine. There are a handful of online ... Read Review »

Betway Free Bet

Bet £30 Get £30 in Free Bets

Claim Offer
New customers at Betway can receive up to £30 in free bets when registering and placing their first bet. Betway is one of the most popular bookmakers in the UK ... Read Review »

18+, new UK & Ireland customers only, min deposit £10, first deposit matched up to £30, 1 x wagering at odds of 1.75+ to unlock free bets, credit card, debit card & PayPal deposits only. T&C's apply