ComeOn Customer service and support
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ComeOn was launched in 2010 and is an online-online bookmaker based in Malta. They are a popular choice for sports bettors and casino players across Europe, especially in Sweden, Germany and the United Kingdom and hold licences in Malta, the Uk and Curacao.
The majority of their customers are interested in casino and poker games for which they are most well-known. However, ComeOn also provides users with sports betting options and cover a wide range of betting markets for sports taking place around the world.
ComeOn may not have been around for as long or have a customer base as big as some of the main players in the market but there is a lot to like about their brand which we’ll be taking a look at in this review.
The brand is currently owned by Swedish company ‘Cherry AB’ who also own CherryCasino and Swedish online casino Casinostugan which are collectively under the name ‘Cherry iGaming’. The company acquired ComeOn Malta Ltd, the parent company of ComeOn.com, in 2016 for a reported fee of €280 million. More information at casinoer.com
ComeOn offers new customers a simple yet attractive signup offer from which consists of a £10 free bet being credited when an initial bet of £10 is placed.
This isn’t the biggest or best value signup offer available compared to some other bookmakers but there are no nasty rollover requirements making it a very simple offer to claim.
To qualify for the £10 free bet, simply register an account at ComeOn. No promo code is required so you only need to register an account and make a deposit of £10 or more. Once you have deposited, place a bet with a minimum stake of £10 on any sports market at odds of ⅘ (1.8) or greater. Any bets placed with odds less than 1.8 will not qualify for the new customer offer. You also need to place your initial bet within 14 days of opening your account.
Once your qualifying bet has settled, ComeOn will credit your account with a £10 free bet no matter if your initial bet wins or loses. The terms state that you will receive your bet within 24 hours although we have found that they are credited a lot sooner than that.
Your free bet is valid for 30 days after which it will expire. You can use your free bet on any sport you like and any winnings, minus the free bet stake, will be added to your balance as cash.
ComeOn does not currently provide live streaming for any sports through their site which may be a slight disappointment if you enjoy watching sporting events as you bet on them or enjoy the excitement of a horse race for which you have a bet on.
However, ComeOn do provide a digital representation of current events for each in-play event taking place. Although this is not as good as streaming the event live, it does give you a good idea of what is happening in the game at any given time. For example, for football matches, you’ll be able to see which team is attacking, when a goal is scored, when the ball is out of play and so on. These are complemented by a range of in-play stats which together, can help you make more informed decisions for bets.
ComeOn offers in-play betting on a number of sports taking place at any time around the world. You’ll find all of the events available to bet on by clicking on the ‘In-Play’ tab on the navigation bar. This will open a page displaying all live events which can be filtered by sport for easy navigation.
There is usually a good number of in-play markets available to bet on depending on the sport. More popular sports such as football have far more in-play markets than other sports but the majority of users should find the level of in-play markets satisfactory for most sports.
Cash out is available on selected sports and markets at Comeon for both single and combo bets. However, cash out is currently unavailable for tricast or forecast bets, bets placed using free bets or system bets.
Cash out is a popular feature used by many punters to end their bets early. It can be useful if your bet is coming in and you’d rather take a profit there and then rather than experience a nervy last few minutes or if your bet is losing and you’d settle for a portion of your stake back.
To view your open bets which are available to be cashed out, simply log into your ComeOn account and head to the ‘My Bets’ section. Each of your bets which are available to be cashed out will have a Cash Out button next to them with an associated cash out amount. If you’re happy with the cash out amount for your bet, click on the Cash Out button to confirm you’d like to end your bet early and receive the displayed amount. Once you have done so, the cashed out amount will be added to your cash balance immediately.
Unfortunately, ComeOn do not offer a ‘Partial Cash Out’ feature at this point. Some bookmakers provide this option which allows you to cash out a selected portion of your bet and leave the remainder in-play.
ComeOn’ main markets are the United Kingdom, Sweden, Chile and Germany and so it’s no surprise that they provide versions of their website in all of these languages.
A full list of languages supported by ComeOn are: English, Swedish, Norwegian, Finnish, German and Spanish.
Although the language of the country you are in when accessing ComeOn should display automatically, changing the language sitewide is easy. Simply scroll to the bottom of the ComeOn website and you’ll notice the language option. Clicking on this will open up a list of available languages and selecting any one will refresh the website in that language.
The Sportsbook section of the ComeOn website isn’t the fastest compared to many other betting sites and we actually experienced a delay of around 5 seconds before the page had fully loaded. The website scores quite poorly on Google’s Webpage Speed Test and is an area ComeOn should look to improve.
Saying that, we didn’t feel the delay was long enough to put us off and providing you have a relatively good internet connection, it shouldn’t be a cause for concern.
Upon testing ComeOn’s casino section, which is perhaps more popular than the sportsbook, we experienced less of a delay and pages seemed to load quickly and smoothly. Casino games also loaded very fast with no lagging.
Despite ComeOn being a relatively basic sportsbook compared to some, there is a good range of sports available to bet on. You’ll find all of the usual sports you find at other bookmakers which you’d expect such as football, tennis, basketball, horse racing, rugby, snooker, darts and more as well as less popular sports such as Beach Volleyball, Cycling and Hurling. There is also a ‘specials’ section which provides odds for various non-sport related events such as the winner of Love Island, the next political party leader and the winner of the BBC Sports Personality of the year. Overall, Comeon provides users with a good range of sports which will satisfy the vast majority of users.
The odds which ComeOn provide are far from bad but not the best available compared to the likes of Bet365. If you’re a casual sports bettor then you should be reasonably satisfied with the odds on offer and shouldn’t be concerned about losing value on your bets.
|Available Odds Formats||Fractional / Decimal / American|
|Available Languages||English, German, Spanish, Swedish, Norwegian, Finnish|
|Best Odds Guaranteed||No|
Customers of ComeOn can access the website via desktop mobile or tablet. Everything you would find on the desktop site is available on the mobile version which is easy to navigate and nicely presented.
Users can also download the ComeOn app which is available for iOS and Android devices from the associated app stores. There are separate apps for the sportsbook and casino section and so you will need to download both if you wish to use them.
As well as being able to bet on the move, one benefit of downloading the ComeOn app is that you are able to receive push notifications. These are useful for when there are new offers and price boosts available and means that you won’t miss out on the best promotions.