The customer service at Spin Rio is good. Spin Rio really seems to CARE. This is something that is mentioned a few times on their website. CARE actually stands for “Customers Are Really Everything”. It’s clear that Spin Rio wants its customers to feel as though they are looked after and taken seriously.
With a live support/chat feature that runs from 8am – 12am, there is help if you need it. In addition to the live chat feature, players can also contact customer services on firstname.lastname@example.org or email@example.com. Emails are usually responded to fairly quickly, even when the website is busy.
Spin Rio also works to make sure that their players gamble responsibly. This is why they have a responsible gambling page. This page is full of questions that can help each player to decide if they may have a gambling problem. It also highlights to following features:
Players are encouraged to set deposit limits so that they can reduce their spending. Deposit limits can be set every day, every week, or even every month. Deposit limits will begin immediately and will last until the end of the scheduled period.
As it’s easy to spend a lot of time on gambling sites, Spin Rio makes sure that players can opt to have some time out. Time out can last from 24 hours to 1 week, 1 month, and up to a maximum of 6 weeks. During the time out period, a player’s account will be restricted. Players will be able to log back in once the time out period is over.
Self-exclusion is an option that Spin Rio also offers to its players. If players wish to restrict their gambling they can request a self-exclusion period. These periods can last from 6 months, 1 year, 2 years, and up to 5 years. Players can also exclude themselves from all of the online casinos that are run by Spin Rio and its team.
If players wish to remove the exclusion period they should contact customer services. In some cases, the exclusion may be lifted within 24 hours.
- Access to help for gamblers
Spin Rio is also happy for gamblers to offer help to those who are concerned about their gambling. The homepage has links to a range of gambling organisations that offer help. There are also links in the FAQ section, which can be found under “Responsible gambling”.