Betfred Customer service and support

CompanyPetfre Limited
Email[email protected]
Phone0800 028 7747
Live ChatYes

Website & Betting Features

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Introduction

Betfred is a UK bookmaker founded in 1967 by Peter and Fred Done. The duo  launched the first betting shop in Ordsall, Salford, with money made from a bet they placed on England winnings the 1966 World Cup. By 2000, Done Bookmakers had a total of over 200 betting shops nationwide in the UK and in 2004 the name Betfred was adopted which was the same year that the company ventured online with Betfred.com. The number of Betfred shops increased to 500 in 2005 and was home to the first punter to win over £1 million in a betting shop after a gentleman known as ‘Ken’ correctly picked six winners on the totescoop6 and collected a cool £1,132,657 at a Salford based Betfred shop.

Betfred has grown to become one of the most well-known betting brands in the UK and over the years has been a betting partner of Wembley Stadium, sponsored the Cheltenham Gold Cup and the Betfred World Snooker Championship.

New Customer Offer

New customers at Betfred can receive £30 in free bets when registering and placing their first bet of £10 or more.

To claim the Betfred free bet offer, simply register an account at Betfred.com and make a deposit of £10 or more. We advise using a debit card to make your deposit as deposits made by certain methods such as Neteller, Skrill, Paypal, Ukash and Paysafecard willnot qualify for the free bet. Next, you need to place a bet of at least £10 on any sports market. Make sure that the odds for your bet are at least evens (2.0) as these are the minimum odds for your qualifying bet. Once your bet has settled, you will receive £30 in free bets which will be credited within 48 hours. This is the timeframe stated in the terms but in our experience, the free bets are credited a lot sooner than this.

On top of the £30 in free bets, you will also receive 30 free spins to use on selected slots. To use your free spins, simply head over to the Betfred Casino and open up an eligible game. You’ll find a full list of slots which you can use your free spins on in the promotional terms. When you open up the slot, a popup will display asking you to accept your free spins. Accept them and use them. Any winnings generated from your free spins will be added to your cash balance which you can withdraw if you want.

Both your free bets and free spins must be used within 7 days otherwise they will be forfeited.

LIVE STREAMING

As you’d expect from one of the top betting sites, Betfred offers live streaming across a number of sports taking place worldwide.

You need to be logged into your Betfred account in order to stream available events and you also need to have a funded account ie. your balance can’t be zero. 

For the majority of sports you aren’t required to have placed a bet on the event to watch it live. The sports which do not require a bet are basketball, football, handball, tennis, ice hockey, badminton, beach soccer, volleyball and ITF tennis. Horse racing and Greyhound racing streams do require you to place a bet in order to view them and the minimum bet depends on the type of bet you have placed. See the table below for more information.

Bet TypeNumber of racesMinimum Total Stake (£/€)
Single11
Straight Forecast11
Reserved Forecast11
Double22
Treble33
Trixie33
Patent33
Yankee44
Lucky 1544
Accumulator 444
Canadian55
Lucky 3155
Accumulator 555
Heinz66
Lucky 6366
Accumulator 666
Super Heinz77
Accumulator 777
Goliath88

Streams are provided by five partners which include iGameMedia, BetRadar, Racing UK, At The Races and LARCS.

No software is required to watch the streams whether they be on desktop, mobile or tablet. However, you may have to have the latest version of flash for the streams to play correctly.

Live streaming is currently only available to customers from the UK & Ireland due to licencing.

Live streams aren’t 100% live based on the fact that there is a delay of around 30s. However, streaming sporting events can be enjoyable and can help you make informed decisions when placing your bets.

Cash Out

Like many bookmakers, Betfred offer a Cash Out feature. This allows you to end your bet early and not have to wait for the event to finish. Cash out is a popular feature for many punters who occasionally opt to lock in a profit from their bets or cut their losses should things not be going as planned.

An example of when you may wish to cash out is if you have placed a treble on three football matches. The first two games may have won with one left to play. With your team winnings by one goal in the third match and 10 minutes left to play, you may prefer to cash out your bet to lock in a profit. You could, of course, let your bet run but if your team concede a late goal, you could be left with nothing.

Betfred cash out is available on selected markets. For pre-match bets, an icon is displayed alongside the markets where cash out is available.

You can cash out your bets by navigating to the CashOut Statement page. Here you’ll see your open bets which are available to cash out along with the current cash out amount alongside them. Note that the CashOut page does not update automatically and you must refresh the page to update the cash out amounts.

Cash out will not be available when the market is suspended for whatever reason and cash out is only available for bets on events which have started. Cash out is unavailable for pre-match bets and also for in-play horse racing.

Languages

Currently, the Betfred website is only available in English. Despite the majority of Betfred’s customers residing in the UK, we would like to see more language options added in the future.

Site Speed

The majority of users should have no issues with the speed of the Betfred website as it is very fast. Google gives Betfred.com a speed score of 99/10 which is extremely good and we found that pages loaded within a second on both desktop and mobile.

Casino games which are more demanding also loaded without any problems and gameplay was smooth and uninterrupted when testing on slots and live dealer games.

Sports Betting Odds & Markets

Betfred offer odds on a huge number of sports and markets and if there is a sporting event taking place, it’s likely that you’ll find it on Betfred. 

Their odds are competitive and in line with other top bookmakers but they also offer a number of promotions which can boost the value of your bets. For example, Best Odds Guaranteed (BOG) is available on all UK & Irish horse racing which can boost your odds by huge amounts. Best odds guaranteed means that if you back a winner in a horse race and the starting price of your horse is greater than the price when you placed your bet, you will be paid out at the higher price. The odds of some horse can drift massively and so best odds guaranteed can be a huge earner under the right circumstances. BOG is available for bets placed after 7am on the day of the race.

Available Markets

  • Football
  • Tennis
  • Golf
  • Basketball
  • Cricket
  • Baseball
  • Esports
  • Greyhounds
  • Motor Racing
  • Rugby
  • Politics
  • Badminton
  • Boxing
  • Cycling
  • Darts
  • GAA Football
  • GAA Hurling
  • Ice Hockey
  • Lotteries
  • Motorbikes
  • Snooker
  • UFC
  • Virtual Sports
  • Horse Racing

Additional Information

Available Odds FormatsDecimal / Fractional / American
Available LanguagesEnglish
Best Odds GuaranteedYes

Mobile

Betfred is available on mobile and tablet devices as well as desktop and you’ll find all of the same betting markets and generous promotions across all devices.

Download The App

There is also a Betfred app which is available for iOS and Android devices which can be downloaded for free from the app stores. One of the advantages of downloading the Betfred app is that you are able to turn on notifications which will alert you when there are price boosts, free bet offers and other promotions.

Available On

iPhone
Android

Deposit Methods

Withdrawal Methods