Karamba Review

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Only founded in 2005, Karamba is one of the new kids on the block but in the last few years, they have begun to make big strides in the betting and casino industries.

Overall rating

We didn’t necessarily expect Karamba to quite live up to those at the very top end of the market, but they do come close in plenty of areas.
On balance, however, there are some areas of improvement so this may not be the best brand available right now but they are bound to have specific features that suit certain customers and they are strong with some particular parameters.
The scores aren’t overly consistent then, section by section, but here’s how we rated them:

Bonuses & Promotions

Deposit & Withdrawal Speed

Betting Markets

Mobile Experience

Customer Service

Overall Rating

This is a decent overall score anyway, but it could have been higher. There is lots to like about the betting market in terms of its choice, however without a bet builder or live streaming it’s rather depleted.


The deposit and withdrawal experience is easy, but there are many more banking choices in other territories. Customer service again could have been higher, the team is very good, but when service isn’t available 24/7 in what is a 24-hour, non-stop industry that has to be marked down somewhat.

Karamba Pros and Cons

Nearly all bookmakers and online casinos have their flaws, but by and large the sites we see have more upsides than downs. Karamba certainly has elements of its offering that it needs to work on, but there are many positives about the site too. Here are the main positives and negatives of Karamba:

Pros

Cons

Karamba Passport

All of the basic information you need to know about Karamba in one place.

Overall Experience

We’d fully expect some teething problems from a sports betting brand still making its way in what is a very competitive market.

The missing features and lack of a 24/7 customer service offering are not ideal, but they don’t detract from what is a professional-looking platform which comes with ease of use, and a healthy choice of betting markets.

The dedicated app is slick and is not just a viable option when players cannot use desktop, but is in fact the best option to use when betting with Karamba.

Karamba Bonuses

Karamba doesn’t have the sort of long-standing reputation that other older brands have, so in that regard they need to compensate by offering good bonuses.
What they’ve done in that case is offered not one, but two new customer bonuses. One is a fairly standard sign-up offer, giving new players a 100% matched deposit bonus, while the other offers the chance to join a welcome betting tournament which gives you a chance to win prizes. Here’s how they shape up:

New Customer Offer – 100% matched deposit bonus up to £50. You can of course deposit more if you like, but £50 is the maximum you can receive from Karamba. Both the 100% element and that actual cash value of £50 make this one of the better new player bonuses around. As an added extra, 100 free spins are also included.

Welcome Betting Tournament – new players only can grab a free £10 bet from Karamba and join the Karamba Battle after their first bet has been struck. The total prize pool for this is a cool £3,000.

As new player bonuses go, we like these ideas. The Karamba Battle offers not only more prizes and a free bet, but also makes newbies immediately feel welcome and part of the Karamba crew.
The basic sign-up bonus is strong too. Some of the biggest brands on the planet still only offer around £20 in free bets for joining up, so getting up to £50 is definitely a positive as is the fact that the deposit match is 100%.

Karamba Promotions

We always like to see a good choice of ongoing promotions, as deals for players should be aimed at loyal customers more than just new ones.
However, the natural downside to an up-and-coming brand wishing to offer strong sign-up bonuses in order to up their customer base is that promos for existing players often aren’t the best.
At Karamba, a first glance will tell you that promos are good. They are a little cartoonish in fairness and have more of a competition feel about them, meaning they are great for advertising but in any competition, not everyone gets a prize!
We’d love to see more genuine promos for ALL existing players, such as better odds boosts and money-back deals, but as things stand these are the type of offers Karamba has:

Karamboost

a basic acca boost. Place a multiple bet of four selections or more and if it wins, you will get an extra bonus of anything up to 77%. The more selections you make, the bigger the potential bonus.

The Battle Never Stops

a competition which is free to join. Players battle each other in a competition format with leaderboards, looking to grab first place.

Karamba Weekly Prize Draw

there is a £2,000 prize pool every week on Mondays.

Premier League Match Day Battles

another competition format, with a £1,000 cash prize pool based around Premier League match days.

Euro Elite Battles

same as above, only concentrating on match days in Europe instead, i.e., Champions League, Europa League and Europa Conference League.

We’d love to see more genuine promotions instead of competitions here. Best odds guaranteed, cash back and other bonuses should be added, while there should be more focus on horse racing promos which bring in a lot more business, especially around the major meetings.

Karamba Deposits and Withdrawals

There are a decent number of deposit and withdrawal options at Karamba, but it must be remembered that there are more in Europe than there are in the UK so double-check to make sure your preferred method is offered.

The minimum deposit and withdrawal here is £10, a fair number, though the maximum you can withdraw from Karamba regardless of the situation is £7,000 per month. That’s important to note, as if you’re a high-roller or you have some major luck you may not be able to get hold of all of your money straight away.

You’ll need to register with all the necessary ID and personal info, but once you have you can deposit immediately, claim your bonus and get going.

The most popular payment and banking methods include Visa and MasterCard debit cards (credit cards are of course banned), Skrill and Neteller. Maximum deposits change depending on the payment method and aren’t always listed, so be sure to check with what is a very good customer support team before you deposit.

It does take up to five working days to make a withdrawal from Karamba, but that mostly concerns debit card payments. It may be much quicker if you use an eWallet, sometimes within a day, so be sure to check out Neteller and Skrill, including the latter’s 1-tap service, to see if it works for you though fees may be incurred.

Karamba Betting Markets

This really is the bread and butter of a sportsbook or online bookmaker. Sometimes we aren’t interested in bonuses or promos, but what we always do need is a strong range of sports and markets to bet on.

In terms of the quantity offered, there are no problems there. At Karamba you will find betting odds on all of these sports and events:

American football, Aussie rules football, badminton, baseball, basketball, chess, cricket, cycling, darts, floorball, football, Formula 1, futsal, golf, handball, horse racing, ice hockey, MMA, rugby, snooker, table tennis, tennis, volleyball, water polo and more.

That list is fairly comprehensive, but a closer look reveals that some sports may only have one or two markets attached to them at a given time.

Football, American football, tennis, horse racing, basketball and, somewhat curiously, ice hockey are the sports Karamba appears to concentrate on most.

Odds are fair, with Karamba not necessarily best-priced on many market leaders but certainly they are not the worst around either when it comes to the major sports and the biggest tournaments.

Karamba Trust and Security

Karamba has licences to operate its sports betting and casino services from both Malta, and from the Gambling Commission in the UK so is fully safe and regulated.

With a slightly lesser-known brand, some may think they are not legit but this is a fully safe and secure company, is trusted in the industry and has to sit within some pretty stringent parameters to keep on the right side of all safety regulations.

As we would expect as a minimum, Karamba is also well associated with responsible gambling charities and organisations. GamCare, GambleAware and Problem

Gambling form part of this, with our understanding being that Karamba has high standards when it comes to player safety and protection.

Deposit and bet limits can be enforced, or self-regulated by players, and the security remains high at all times with no apparent hacks or leaks to date.

Karamba has used the highest possible standard of data encryption, meaning all of their customers’ personal and financial data remains secure. Of course, you can always add an extra layer of security yourself by joining with an eWallet if your territory allows it, meaning you don’t have to hand your bank details over.

Our Karamba reviews of all sections were thorough, none more so than security and safety, with our findings being that this brand is right on the ball when it comes to protecting your data.

Karamba Customer Service

Customer support is available to players at Karamba by email, telephone and live chat. There is also a well-detailed FAQ section on the website.The one downside to this is that support is not available 24 hours a day, which is a shame, but the opening hours are fairly long at 6am – 11pm daily.

The best way to get hold of the team is online. To reach the relevant help, scroll to the bottom of the main page and hit Contact Us. The website is easy to use, so this section is simple to find.

As always, we find the quickest and easiest way to get answers to queries is via live chat. Karamba’s Chat with Us button is present, and clicking on that will initiate a pop-up box. All you need to do is enter your name and email address and begin the chat.

Live chats are conducted by friendly and knowledgeable staff who respond pretty much immediately at any time in the customer service window (0600 – 2300). This way, you get real-time information in writing, so if your query isn’t answered in the first message, you are still live and can keep going until you’re happy without the unnecessary wait for a reply by email.

You can of course email the team too, if you’re not in too much of a hurry. The FAQ and Contact us by email options are easy to find. The email function is web-based; simply fill in the form with your contact details and message and a member of the team will respond quickly, typically within a day.

If you want to go down the old-fashioned route, you can call Karamba on 0808 8020 133. Calls will be answered within minutes, but for busier times there is a call-back option. Calls are free and are answered by friendly staff who, for the most part, can answer any and all queries.

The service overall is good at Karamba. The only thing that could really improve this would be for customer service agents to be available 24 hours a day in what is a round-the-clock business.

Karamba Extra Features

Getting the negative stuff out of the way first; Karamba is missing a few features that would drag it kicking and screaming into the big leagues as far as established online bookmakers go.

They are lacking in two very specific areas; bet building and live streaming. Being able to build your own bet has become a big deal for punters, especially surrounding football matches. This feature is not currently available at Karamba.

There is also no live streaming offered. While this does usually come at a cost for both the brand and the customer, live streaming is now becoming synonymous with in-play betting as punters don’t want to skip from the live coverage to a separate website to make their bets.

Here’s what they do offer:

Best Odds guaranteed

In-Play Betting

live, in-play betting is offered on a good range of sports at Karamba. The in-play betting offering is most prevalent within football, with odds shown live in real time.

Cash out

Cash Out Facility

cash outs are offered by Karamba, allowing players to either lock-in a profit when things are going well, or at least to shorten some losses when things haven’t quite gone to plan.

Dedicated Sports Betting App

no matter your device, iOS or Android, you can access all of Karamba’s markets via a dedicated app – details below.

Karamba Mobile Experience

Karamba has dedicated apps for both casino players and sports bettors. Those using iOS can download from the App Store, while those on Android devices can use

Google Play to get the app quickly and for free.

The mobile site is a great option for betting on the go and offers everything you would expect. It also has the benefit of not needing a download. It appears to work the same no matter the browser, but for extra security and a fast log-in the app really is superior.

Graphically sound, fast and slick, the Karamba sports betting app offers very easy navigation and all features, including live betting and cash out.

Conclusion

We would have liked to see live streaming here and a customer service team that can work around the clock, but those things alone don’t make or break a sports betting brand completely.

Some very large online bookmakers have less than average apps, but the Karamba one is top-notch and means that until live streaming is eventually added, it remains the best way to access all of this firm’s vast array of betting markets.

When you do need customer services at Karamba, they are excellent. The site is also fully secure and can be trusted meaning we have no worries about this brand whatsoever, the adding of extra features to it would only move it to near the top of the leaderboard.

FAQ

Yes. The brand is licenced and regulated by the Gambling Commission, meaning it is stringently monitored and regulated.

The biggest betting markets are on football, American football, basketball, tennis and horse racing, though there are many other sports and events to wager on.

Karamba is powered primarily by NeoGames, though other software developers do work with them as well.

Two different welcome offers are available, while regular promotions include acca boosts, prize draws and football battles featuring £1000 prizes.

Karamba is based in the Maltese betting hub, but is fully licenced by the Gambling Commission in the UK.

The service is very good and can be accessed via email, live chat or phone. It is not available 24/7 however.

Players can deposit between £10 and £10,000 with Karamba, though bonuses are limited.

On a monthly basis, a maximum of only £7,000 can be withdrawn from Karamba accounts.

There is a minimum withdrawal of £10 with no fees, however it can take up to 5 working days for cash to hit your account.

For casino players, yes. There are seven full levels; New Member, Bronze, Silver, Gold, Platinum, Premium and Prestige. There are also some good casino bonuses.

Yes, the sports betting app is available on iOS and Android smartphones and tablets.

Yes. Live, in-play betting is offered on a range of sports.

No. It is hoped that live streaming becomes available soon.