The Pools sports betting review logo

The Pools Sportsbook Review

£5 free bet when deposit and wager £10

Here at Profit Squad, we want you to only visit the very best online sportsbook. One of the sportsbooks we have recently researched is The Pools. This online sportsbook is one of the newest in the UK and has much to offer. 

Our The Pools review will show you what you need to know and what the sportsbook has to offer. We will be taking a look at the site’s security, customer service, range of sports, bonuses, and more. We do this so that you have more of an idea about The Pools and how good it is.

Overall rating

Bonuses & Promotions

Deposit & Withdrawal experience

Betting Markets

Mobile Experience

Customer Service

Overall Rating

The Pools Pros & Cons

As with all online sportsbooks, The Pools has some pros and cons, these are:



The Pools Passport

The Pools

£5 free bet when deposit and wager £10


The Football Pools Limited


0800 093 3013

Live Chat





Liverpool, England


UK Gambing Commission

Mobile App

iOS and Android

In-Play Console


Live Streaming


Minimum Deposit

Customer Support Types

Live chat and email

Overall Experience

The Pools is a good online sportsbook that seems to offer as much as most online casinos and sportsbooks do. With a good online atmosphere and relatively easy installation, this is a website that’s worth visiting. 

Most The Pools reviews mention the great selection of bonuses and promotions as well as the good range of betting markets. It’s clear to see why. What The Pools lacks in graphics it more than makes up for in betting markets and bonuses. Cashing out is relatively easy, but there could be more options available. The level of security is good as is customer service. All in all, The Pools is an online sportsbook that’s well worth visiting. 

The Pools Bonuses

The Pools has a few promotions running, and these include: 

  • Loyalty Club – Every player has the opportunity to join The Pools’ loyalty club. When they do, they will receive £5 for every 10 cash bets that they make. In other words, players cannot use a free bet in order to win 10 cash bets. They will have to bet their own money so that they can receive the £5. This offer comes with minimum bets that the player will have to be aware of. However, if they’re happy to place a bet, they will receive £5. 
  • Classic Pools – Players have a chance to win a share of £210,000. All they need to do is:

    – Correctly predict 8 score draws to win a share of the £210,000 prize when there are 8 or 9 on the coupon.
    – Correctly predict 8 score draws to win a share of the 2nd Prizе
    – Correctly predict 7 score draws and 1 no score draw to win a share ofthe 3rd prize
    – Correctly predict 9 score draws to win a share of the £3,000,000 jackpot if there are multiple winners

  • Pools Plus – Wager £30 on the pools games during the week to receive a £5 bonus on the following Monday. The pools games are: Goal Rush, Classic Pools, Colossus Pools, Lucky Clover, Premier 6, Premier 10, and Premier 12.
  • Pools Plus Extra – Wager £30 on the pools games during the week to receive £30+ in casino slot wagers before (every) Sunday to receive free spins. 
  • Colossus Place 6 – Should a player place a horse racing bet that covers the 1st 6 races, and correctly predict a horse’s place, they will be entered into the 6 Place Pool. The 6 Place Pool has a price that starts at £3,000.

Please note that the above promotions and bonuses were correct at the time of writing (June 2022) and are subject to change. Players should visit The Pools for more up-to-date information about the latest bonuses and promotions. 

The Pools Deposits and Withdrawals

The Pools offers players the chance to deposit and withdraw funds using the following methods:

Visa casinos logo


Mastercard casinos logo


Maestro casinos logo

Prepayment Cards

Bank Transfer casino payment method

Bank Transfer

The minimum amount that a player can deposit is £5, and the maximum is £3,000 for each of the above methods. When it comes to the issue of processing time, the money will be in the player’s online account instantly. There are no fees associated with depositing funds into an account. 

  • Withdrawing funds 

When a player wishes to withdraw money, the minimum amount is £10. There is no specified maximum amount. However, each of the above payment methods is likely to have its own. The processing time for the above methods is between 2 and 5 working days. There are no fees associated with withdrawing funds into a player’s bank account. 

There do not appear to be any issues associated with depositing and withdrawing cash into a player’s account. All credit to The Pools for this. However, many players like to use other methods to deposit and withdraw cash. It is hoped that more options such as PayPal or other e-wallet solutions will be considered in the future. 


The Pools Betting Markets

The Pools proudly offers players the chance to bet on a wide range of different sports. These include: 

  • Badminton
  • Basketball
  • Darts
  • Football
  • Hockey
  • Snooker
  • Tennis
  • Volleyball

– Virtual sports

The Pools also hosts quite a few virtual sports. This type of sport has become increasingly popular in recent years, so much so that more online sportsbooks are adding them. The virtual sports that The Pools offers include:

  • Cycling
  • Horses Flat, Jumps, and Sprints
  • Motor racing
  • World Cup

– Virtual sports

If the above sports were not enough, The Pools goes one step further. This online sportsbook offers players the chance to bet on esports. Players can place a bet on the following games: Arena of Valor, World of Warcraft, CS: GO, Wild Rift, Dota 2, Valorant, King of Glory, Starcraft BroodWar, King of Glory, StarCraft II, League of Legends, Rocket League, and Rainbow Six.

– esports

The world of esports is getting more and more popular. Players everywhere can place a bet on individual teams or players. More and more sportsbooks are now choosing to show esports tournaments as they attract many players. 

– Software providers

The following software providers ensure that The Pools is up and running at all times: Microgaming, Evolution Gaming, SG Gaming, BTG, E-Lite, Realistic Games, Nyx, and Golden Rock Studios. 

The Pools Trust and Security

When it comes to the issues of trust and security, it’s clear that The Pools takes these issues seriously. Licenced by the UK Gambling Commission, The Pools has to meet specific standards in order to remain licenced. For example, The Pools has to operate fairly and do what it can to keep the players safe. 


  • Player safety

Encryption methods are used to make sure that every player’s data and money are kept safe. Players can upload their identification documents and deposit money knowing The Pools is working hard to protect them. 

Additionally, those behind The Pools carry out checks to make sure that players are who they say there are. Checking a player’s address is one method and those who are clearly underage are not permitted to enter the website. 

The Pools Customer Service

As with most online sportsbooks, The Pools has put customer service almost at its forefront. Offering players the chance to get in touch with customer services means that issues can be resolved if they arise. 

  • Email

The Pools offers its players the opportunity to reach out to them via live chat and email. The email address is: [email protected]. Emails are typically answered during the hours of Monday – Saturday 8:30 am – 10 pm. Players can expect to wait up to 48 hours for a reply. However, they may receive a response sooner.

  • Live chat

Live chat is an option for players to choose, should they wish to. Interestingly, players need to give their name, email address, and date of birth before they can chat with anyone.  The helpline is open between the hours of Monday – Saturday 8:30 am – 10 pm. Players can expect to wait up to 30 minutes at busy times to receive a response. 

The Pools’ contact page states that calls may be recorded for training purposes. However, there is no telephone number listed on the contact page. Should players go to the FAQ page they will find the telephone number at the bottom of the page. The number listed is 0800 093 3013. It is presumed that this helpline is open at the same time as the live chat is open. 

When it comes to calling The Pools, players should expect their call to be answered within 20 minutes. 

It would be nice if the live chat option and the phone line were open 24 hours a day. There are players who are more than happy to log into their accounts between 10 pm and 8:30 am. However, it looks as though if there’s an issue they will have to email customer services. Alternatively, they could wait until 8:30 am and hope it doesn’t take long for customer services to respond. 

There do not appear to be any issues associated with contacting customer services. The team appears to be helpful and willing to solve a player’s query. All credit to The Pools for this. 

  • FAQ section 

The FAQ section which is found here: is very comprehensive. There seems to be an answer to almost every question. All credit to The Pools for this.

The FAQ section covers the following subjects:

– General

– Account

– Account Verification

– Payments

– Promotions

– Sportsbook

– Casino

– Responsible Gambling 

At the bottom of the page, players are offered a little technical support. For example, if they are having issues with using the site they are told to clear the cookies and cash. They are also told to contact customer services with the following information:

The issues they are having, the type of device they’re using (Desktop, mobile, or tablet), the browser they’re using, more details about the issue, and a few screenshots of the issue if possible. 

Players are then asked to open live chat, and contact The Pools by telephone, or email. 

The Pools Extra Features

As with most online sportsbooks, The Pools has a few extra features. These include:

Bet Builder offer

Bet limits

The Pools allows players to win a maximum of £50,000 in 25 hours. This is a little less than some online sportsbooks.

Cash out

Cash out

A cashing out option allows players to cash their money out if a bet is not going according to plan. What this means is that players can save some of their money when the cash out option is available.

Best Odds guaranteed

Bet builder

A bet builder involves players being able to place any bet on any match they want. For example, a player can place a range of different bets on a match and use the bet builder to create 1 combined bet. There tends to be a limited number of selections allowed. However, bet builders can be a lot of fun and quite lucrative for players.

While there are no In-Play betting options, the above extra features help to make The Pools even more exciting to visit. 

The Pools Mobile Experience

When it comes to the layout of The Pools, players should not expect anything special. This site looks reasonably ok, but it’s not the best. However, the layout is good and the site is relatively easy to use. There are a few menus, as can be expected, but there aren’t too many to choose from. 

When we compare the desktop experience to the mobile experience, there are some similarities. Players can download an iOS or Android app, and they have almost the same menus and features as they would have online. There can occasionally be a technical issue with the apps, but it’s nothing to worry about too much. The apps tend to right themselves fairly quickly.


The Pools is a good online sportsbook that has much to offer every player. While its graphics may not be fantastic, it’s a trusted and secure sportsbook that offers a good range of sports. Throw in the huge range of bonuses and promotions and you’re onto a winner.

The Pools is an online sportsbook that is worth spending time on. Thanks to a large selection of games to bet on, this is a sportsbook that offers much to every player. 


Yes. The Pools has been running since 2018 and it is licenced by the UK Gambling Commission. 

Players can bet on a wide range of sports such as Badminton, Basketball, Darts, Football, Hockey, Snooker, Tennis, and Volleyball. Players can also bet on virtual and esports. 

Microgaming, Evolution Gaming, SG Gaming, BTG, E-Lite, Realistic Games, Nyx, and Golden Rock Studios. 

The Pools has an impressive range of bonuses and promotions available, they are: Welcome Offer, £5 Free Bet if the Favourite Wins, ACCA Boost, Free Bet Grabber, Bet on Sports, Get Free Spins, Extra Place Races, Best Odds Guaranteed, Cricket Casino Special, Winning Tennis, Virtuals Cashback, Loyalty Club, Classic Pools, Pools Plus, Pools Plus Extra, and Colossus Place 6.

thepools is licenced by the UK Gambling Commission and is safe to visit. 

Customer service is very good. There are 3 contact methods available (live chat, email, and telephone). The customer service team appears to be willing to solve a player’s queries. 

As with all of the best betting sites, thepools has a minimum deposit amount which is £5. While the maximum amount is not listed. 

The minimum amount for withdrawal is £10 for all methods. 

Withdrawal for all methods takes up to 5 working days. 

Yes.  Every player has the opportunity to join thepools’ loyalty club. When they do, they will receive £5 for every 10 cash bets that they make.

Yes. Players can download an iOS or Android app, should they wish to. 

No. However, it is hoped that an in-play betting option will be added soon. 

Unfortunately not. However, it is hoped that live streaming will be added in the near future.